FREQUENTLY ASKED QUESTIONS
Have a question that isn’t covered here? CONTACT US
Getting Started
Below are Popular Questions
No. There is no cost to open an account whatsoever.
We are glad you asked! Your money is directly deposited into your Stripe merchant account of which you directly own and manage. The first time you try to withdraw your funds, there are security processes that you have to go through to make sure you are who you say you are. Once this is done, the following subsequent withdrawal is automatic per your settings as to when or how often you want to receive the money.
Your online account security is a high priority and of utmost concern to EZsamaritan.com. That is why we employ multiple-step security including smartphone security code verification. EZsamaritan is protected by the industry's highest SSL security certificate. Donor credit card information is not visible to your campaign organizer or EZsamaritan staff. We DO NOT keep it on our server anywhere.
Providing information such as date of birth, social security number, etc., with the first withdrawal of campaign funds is for your protection. EZsamaritan has a zero-tolerance policy for fraud and we want to make sure that your money is protected. Treatment of your personal information is governed by legal requirements that we abide by. Account security and personal information protection is a critical commitment to EZsamaritan and receives our highest attention.
The quickest way to get help on a technical issue is through the Contact Form (http://www.ezsamaritan.com/contactus). Our average response time is 5 minutes.
Absolutely! This is what sets us apart from others. We have professional marketing specialists to help you craft your campaign message whether it's text, audio, or video, for a small service fee.
When will I get my money?
Funds typically appear in your bank account 3-5 days after a withdrawal is initiated.
How much money will I receive?
Your net balance as of 12 AM-midnight PST will be sent to your bank account the next day from Stripe where it will then take 3-5 days for your bank to process and receive.
Why isn't my balance fully available?
A few reasons why your balance may not be fully available:
1. One or more payments have not been fully processed
2. Your bank account was not confirmed
3. There are reserves on the account
EZsamaritan.com’s Auction Terms & Conditions. You as the fundraiser are the sole responsible party in dealing with the auction donor and making terms and agreements between you and the donor. This means that EZsamaritan.com is just a platform or tool to help bring you and the donor together. EZsamaritan.com has NO control over the agreements, terms, or conditions between you and the donor and how both parties decide how much of the auction revenue is shared. This is a contract or agreement between you and the donor ONLY. We recommended that you learn how it works including how to setup and manage your online charity auction. For more details about our Terms & Conditions, click here.
Why use EZsamaritan.com over the others? There are many reasons as to why you should use EZsamaritan.com but the most important reason has everything to do with your campaign...MONEY! With our NO-COST service platform for religious and nonprofit organizations, we aim to help you keep as much of the money as you raised as possible while providing free built-in marketing tools. Please allow Alex to tell you why in this video in just one minute. Click here!
1) When creating a campaign, the Fundraiser can turn on and off this option anytime. You can turn it on from the beginning of the campaign or you can wait for a few weeks to see how the cash is coming in.
2) If a donor is interested in donating an item to put on the auction, he or she will then submit an auction donation request to be reviewed and approved by the fundraiser via EZsamaritan.com.
3) Once both the Fundraiser and the donor have worked out all the details such as price, shipping cost, as well as other terms and conditions, the Fundraiser will set up the auction and manage the campaign.
4) When the auction is ended, an invoice is then issued to the winner to pay. This may require the highest bidders to submit financial info to secure the auction before being able to continue to bid.
5) Money is then available to withdraw once the shipment is confirmed and approved by the campaigner. That’s it! Click here to see the video.
The donor absolutely does NOT have to create an account to donate and the whole donation process can be done within a couple of minutes.
In order for your campaign to receive online donations, an online payment processor provider must be used. We use Stripe.com because they are rated as one of the best when it comes to their service and security. Their fee is typical no matter where you go if you want to use credit cards as a method of donation. We, EZsamaritan.com, do not receive any benefits from Stripe.com regarding the fee you pay.
Make sure that you are NOT already logged in. If you are, then log out and then try it again.
Most web browsers include a feature to block pop-up windows. While this may eliminate unwanted or bothersome pop-up windows, the feature sometimes can impede the functionality of legitimate or useful websites.
Follow the instructions below to configure your web browser to allow pop-up windows for your selected websites.
- Apple Safari (macOS)
- Google Chrome .current (Windows/macOS)
- Mozilla Firefox.current (Windows/macOS)
- Microsoft Internet Explorer (Windows)
- Microsoft Edge (Windows 10 only)
Note: If you have installed third party applications to block pop-ups (examples include the Google, MSN, and Yahoo! toolbars), be sure to consult the vendor documentation to allow pop-up windows for desired websites.
Safari (macOS)
Safari for macOS has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:
- From the Safari menu, choose Preferences... and click the Security tab.
- Ensure the Block pop-up windows option is not checked. Unchecking this option will allow pop-ups.
- To block pop-ups once again, check the Block pop-up windows checkbox.
Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.
Chrome .current (Windows/macOS)
- Open Chrome, then go to the web page that you want to allow pop-ups.
- In Chrome's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
- Click the icon with three horizontal bars in the upper right side of the browser toolbar.
- Click Settings.
- Scroll to the bottom of the Settings section and click Show advanced settings... .
- In the Privacy section, click Content settings... . The Content settings window appears.
- Scroll to the Pop-ups section, and then ensure the Do not allow any site to show pop-ups radio button is selected.
- Click Manage exceptions... .
- In the Hostname pattern field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and ensure the Behavior dropdown menu is set to Allow.
Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Chrome will automatically add the top level popup.example.com to its Allowed sites.
- Click Done.
- Close any remaining dialog boxes.
Firefox .current (Windows/macOS)
- Open Firefox, then go to the web page that you want to allow pop-ups.
- In Firefox's URL window, highlight the entire web address of the current page, then choose the Copy command from the Edit menu or right-click and choose the Copy command.
- Click the icon with three horizontal bars in the upper right side of the browser toolbar.
- Select Options (Windows) or Preferences (macOS).
- In the left sidebar, click on the Content icon to display the Content section.
- In the Pop-ups section, ensure the Block pop-up windows checkbox is selected, then click the adjacent Exceptions... button.
- In the Address of web site: field, choose the Paste command from the Edit menu or right-click and choose the Paste command, and then click Allow.
Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Firefox will automatically add the top level popup.example.com to its Allowed sites.
- Click Save Changes.
- Close any remaining dialog boxes.
Internet Explorer (Windows)
When a website attempts to launch a new pop-up window, you may see dialog boxes alerting you of pop-up windows that have been blocked. Follow the instructions below to allow pop-up windows on a per-website basis.
- Open Internet Explorer, then go to the web page that you want to allow pop-ups.
- In Internet Explorer's Address field, highlight the entire web address of the current page, then right-click and choose the Copy command.
- From the Tools menu (the gear icon on the far right), select Internet options. The Internet Options dialog box opens.
- Click on the Privacy tab.
- Under Pop-up Blocker ensure the Turn on Pop-up Blocker checkbox is checked, and then click Settings. The Pop-up Blocker Settings dialog box opens.
- Right-click in the Address of website to allow: field, then choose the Paste command.
Notes: Pasting the web address of a page you wish to allow pop-ups is recommended, rather than typing the generic main web address. For example, you might visit www.example.com/requirepopup.html, but the page is actually hosted at popup.example.com/forms/popupform.html. In this example, you must allow popup.example.com, not www.example.com. Note also that entire websites must be allowed, not individual directories or pages, so in this example Internet Explorer will automatically add the top level popup.example.com to its Allowed sites.
For more information about pop-ups, see Learn more about Pop-up Blocker, located at the bottom of the dialog box.
- Click Add.
- Close any remaining dialog boxes.
Edge (Windows 10 only)
Microsoft Edge for Windows 10 has no per-website control over blocking pop-up windows. Pop-ups are either blocked, or they are not. To allow pop-ups:
- Click the ellipsis icon (...) in the upper right corner of your web browser, and then click Settings.
- In the Advanced settings section, click View advanced settings.
- In the Block pop-ups section, click the switch to Off. Pop-ups are now allowed.
- To block pop-ups once again, click the switch to On.
Note: If you are concerned about allowing pop-ups globally for all websites that you browse, consider using another web browser that allows website exceptions such as Chrome or Firefox.
Didn't find your answer?
Contact Our Team and get an answer in a few minutes.
Why choose EZsamaritan?
- FREE for All Non-Profits
- Easy to Use
- Secure Transactions
- More Fundraising Options
- 100% Campaign Ownership
- No Hidden Costs or Penalties
- Outstanding Tech Support
- Personalized Service
A Simple Comparison:
Completely FREE for all the nonprofits and only 2.5% platform service fee for all individuals, plus 30 cents per transaction plus 2.9% credit card processing fee per our current fee policy.
Let's say that your campaign raised $50,000.00 (fifty thousand) for your church. By using EZsamaritan.com, you’d save over $5,000 in platform service fee.